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Customer Help Center / FAQ


Finding Your Products

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Enter a part number or keyword by using the search bar in the upper right-hand corner of the page. Products may be shown by clicking the description link for your component.


Subscriptions

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How do I purchase a subscription?
A subscription can be purchased by visiting the ‘Purchase Subscription’ link on the left menu. Subscriptions can be purchased in 3-day, 30-day or 365-day intervals.

How much does a subscription cost?
The price depends on the time required and your selected subscription. Click on the “Purchase Subscription” link to the left for details.

How do I view PDF documents?
Click the view PDF button on any manual within the subscription catalog after a subscription has been purchased.

What documents are available to view as a PDF?
 Operation and Maintenance manuals, Service Manuals, and Diagnostic Manuals/Forms pertaining to 2007 and later emissions.

How do I know when my subscription expires or how long I have left on my subscription?
You can determine when the subscription expires by locating your subscription order within My Account. Use the order date and the duration to determine when the subscription expires.

What happens after my subscription expires?
There will no longer be access to the Subscription Catalog once a subscription has expired. A new subscription will need to be purchased in order to regain access.

Where can I get a PDF viewer?
Visit http://get.adobe.com/reader/ and follow the installation procedure.


Payment Options

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What are my payment options?
We accept Visa, MasterCard, and American Express.


My Account

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Do I have to create an account (user name and password)?
An account is not required to browse Subscription Catalog products. An account is required to purchase a subscription.

How do I create an account?
Click on the “My Account” link at the top of the homepage to create an account and click the "Continue" button under New Customer. To sign into your account, go to the "My Account" link at the top of the homepage and enter your email address and password.

How do I change my account information?
Log in to your account and click on the “Edit” button under any of the account categories.

I forgot my password. What do I do?
Click on the "My Account" link at the top of the homepage and select "Forgot your password" after entering your email address. A link will be emailed to securely reset your password.
A link will be emailed to securely reset your password.
 

A link will be emailed to securely reset your password.
 

My Order Questions

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How do I change my order?
Contact our customer service team at 1(866) 962-8427 to request any order changes.

My Tools Questions

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Where do I order service tools?
Service Tools can be accessed by clicking on the ‘Tools’ link in the left side menu bar. Then click the Engine Category that you are working with and then the Sub-Category for the type of Tool you are looking for. You can sort by Product Name, Newest Products, Prices, Ratings, and Best Sellers using the box in the upper right. You can also search for a specific tool if you know the tool number by using the ‘Search’ box in the very upper right under the shopping cart icon.

Where do I order Diagnostic Tools and Software?
http://www.nexiq.com/catalog/4

Who can I contact for help with my ServiceMaxx software or PocketMaxx tool?
Nexiq tech support can be reached at 877-905-6716.

What are the PC requirements for ServiceMaxx?
ServiceMaxx can be run on most PCs with a least 512 MB RAM (1 GB preferred), 100 MB available hard drive space, and CD-ROM running in the Window® XP, Window® 7 (32 and 64 bit) operating system. The appropriate interface adapter must be used to communicate with the vehicle.

What are the recommended adapters for ServiceMaxx?
NEXIQ™ Technologies – USB-Link
Dearborn Group Technologies – DPA IV, DPA IV+
Noregon Systems, Inc. – DLA, DLA+

What is the difference between the PocketMaxx Fleet and PocketMaxx Lite?
The Fleet version has the option to share health reports with Navistar and has Navistar engine reflash capability. PocketMaxx Lite will read and clear codes, run tests but will not relash engines.

How do I get my user ID and password for programming?
The password will be sent to your email address shortly after successful registration.

What is the time span between order and receiving my user ID?
Within 48 hours.

Forgot your password/ Login or other login issues?
Please contact electronicservietools@navistar.com and provide the user’s name and company name from the same email address you made the original purchase through.


My Software Questions

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Where do I order Diagnostic Software?
http://www.nexiq.com/catalog/4

Who can I contact for help with my ServiceMaxx software or PocketMaxx tool?
Nexiq tech support can be reached at 877-905-6716.

What are the PC requirements for ServiceMaxx?
ServiceMaxx can be run on most PCs with a least 512 MB RAM (1 GB preferred), 100 MB available hard drive space, and CD-ROM running in the Window® XP, Window® 7 (32 and 64 bit) operating system. The appropriate interface adapter must be used to communicate with the vehicle.

What are the recommended adapters for ServiceMaxx?
NEXIQ™ Technologies – USB-Link
Dearborn Group Technologies – DPA IV, DPA IV+
Noregon Systems, Inc. – DLA, DLA+

What is the difference between the PocketMaxx Fleet and PocketMaxx Lite?
The Fleet version has the option to share health reports with Navistar and has Navistar engine reflash capability. PocketMaxx Lite will read and clear codes, run tests but will not reflash engines.

How do I reflash a Navistar ECU with the latest software?
Reflashing an ECU can be accomplished with a PocketMaxx Fleet version tool with a current subscription, and a valid log on. Proper training is highly recommended.

How much does a subscription cost?
The price depends on the time required and your selected subscription. Click on the “Purchase Subscription” link to the left for details.

Forgot your password/ Login or other login issues?
The password will be sent to your email address shortly after successful registration.

What is the time span between order and receiving my user ID?
Within 48 hours.

General software requirements for the website:
Operating System:
Microsoft Windows XP, Vista 7 or Windows 8. (Windows 8 Recommended to access Training Material)

Display:
Recommended display resolution is 1024 x 768 with the large font setting.

Web Browser and Viewing:
Microsoft Internet Explorer 8.0 or Greater is required. (Explorer 10 [In Compatibility Mode] Recommended to Access Training Material)
Earlier versions of Internet Explorer are not supported.
Netscape, AOL, or other browsers are not supported.
Acrobat Reader current version is required.

Internet Explorer Settings:
Cookies must be enabled.
Note: These are typically the default settings for Internet Explorer.

To Enable Cookies:
Certain features of this website require cookies to be enabled on your browser. A cookie is a very small text file placed on your hard drive by a web server. Cookies contain information about who you are and your preferences, and are used to provide personalized services when you visit the website. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer only the site that created the cookie can read it.
To enable cookies on your browser (instructions specific to Internet Explorer 9):
1. Tools > Internet Options > Security tab > Internet
2. Select default level.
3. Set security level to Medium, Medium-High.

Forgot your password/ Login or other login issues?
Please contact electronicservietools@navistar.com and provide the user’s name and company name from the same email address you made the original purchase through.



Glossary

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This document provides a list of abbreviations and acronyms and their related descriptions. Click here to download this Glossary